The redesigned romeny.gov connects residents with city records, service requests and notifications – Rome new website
ROME, N.Y. Residents looking for a city document, a department phone number or a way to report a problem have a new online starting point: romeny.gov.
With the launch of the Rome new website, residents have even more access to essential city services.
The City of Rome announced the launch of its redesigned website on October 15. The city says the new layout makes public information easier to find and connects the site with RomeIQ, its tool for reporting problems and requesting help.
The change matters most when a resident needs to get something done. A clearer route to a meeting notice, service form or city employee can save a phone call. RomeIQ also gives people a place to submit a request instead of guessing which office should receive it.
What residents can find
The city says it has reorganized services, documents, meeting information, events and contacts. An expanded calendar brings government and community events into one place. Visitors using the former city website address will be forwarded to romeny.gov, according to the announcement.
| What you need | Where to start |
|---|---|
| City information, documents or events | The romeny.gov home page |
| A service request or problem report | The RomeIQ page |
| A specific city employee | The employee directory |
| City notifications | The notification options on the RomeIQ page |
Source: City of Rome website announcement and RomeIQ page, checked October 16, 2026.
RomeIQ works on the website and in the app
The RomeIQ page lets users choose or search for the issue they want to report. Its categories include streets, water, refuse, parking, trails and online information. The city also directs residents to search for “RomeIQ” in the Apple App Store or Google Play.
Residents can sign up for city updates by push notification, email, text message or phone call, the launch announcement says. The website and app give people another way to stay informed about service changes and other city notices.
Report errors while the move settles in
The redesign involved moving hundreds of pages, documents and photographs. The city asks residents who find an error or a broken link to report it through the RomeIQ app or website page. Including the affected page and a short description can help identify the problem.
Mayor Jeffrey M. Lanigan said easier access to information should save residents time and let city employees focus on requests that need their attention. Those are the city’s goals for the redesign; the announcement does not provide measurements of response times or how much time the new site has saved.
The city also says its new .gov address helps residents identify the official municipal website. Bookmarking the exact address is a simple way to return to the right site.
Source: City of Rome’s October 15 website launch announcement.
